What guarantees can I get?
1. Full Refund- if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
2. Full or Partial Refund- if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
How does Buyer Protection work?
1. Open support ticket
If your order hasn’t arrived within the promised time, or isn’t as described – open ticket.
Most sellers are happy to quickly resolve any issues.
2. Request Refund
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Refund Request in your order.
3. Escalate Dispute to KCEMALL
If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.
We will mediate between you and the seller to resolve the problem